Payment & Security
PAYMENTS & CHECKOUT FAQ
HOW CAN I PAY FOR MY ORDER?
The payment options currently available to you will appear at checkout. Available methods may differ according to your country, currency, device, and order value.
WHEN WILL I BE CHARGED?
Payment is submitted when you complete checkout. Your order will only be confirmed after the payment has been successfully authorized.
WHY IS MY PAYMENT PENDING OR DECLINED?
Your bank or payment provider may temporarily hold, review, or decline a transaction for security reasons.
If payment fails, confirm that your card details, billing address, and available balance are correct. You may also try another payment method or contact your bank.
IS MY PAYMENT INFORMATION SECURE?
Payments are completed through Shopify’s checkout and participating payment providers. Transaction information is transmitted using secure encryption.
For additional protection, always place orders using a trusted device and a secure internet connection.
WHAT WILL I PAY?
Before confirming your order, checkout will show:
• Product prices
• Shipping charges
• Applicable taxes
• Discounts
• Final order total
You will have an opportunity to review the complete amount before submitting payment.
WHY DOES MY BANK STATEMENT SHOW AN ADDITIONAL FEE?
Your bank may apply currency-conversion fees, international transaction charges, or other processing fees. These charges are determined by your financial institution and are not included in your CBDPOI order total.
HOW DO I USE A DISCOUNT CODE?
Enter your code in the discount field during checkout and click “Apply.”
Discount codes must be used before the order is completed. Unless the promotion states otherwise, codes cannot be combined, transferred, exchanged for cash, or added to a previous order.
NEED PAYMENT HELP?
If you have questions about checkout, charges, or discount codes, contact: