FAQ
ORDER FAQ
HOW DO I PLACE AN ORDER?
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Select your preferred product and options.
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Click “Add to Cart.”
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Review the items and quantities in your cart.
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Click “Checkout,” or select PayPal if available.
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Enter your contact, shipping, and payment information.
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Apply your discount code, if applicable.
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Review your order and click “Complete Order” or “Pay Now.”
After payment is completed, you will receive an order confirmation email.
WHAT IF AN ITEM IS MISSING OR INCORRECT?
Contact service@cbdpoi.com with your order number and clear photos of the package and items received.
Our customer service team will review the issue and arrange an appropriate solution at no additional cost.
HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?
You will receive a confirmation email containing your order number and purchase details.
If you cannot find it, check your spam or junk folder. If you still have not received confirmation, contact us.
CAN I CHANGE MY ORDER?
Order-change requests must be submitted before 11:00 PM PDT on the same day the order is placed.
Email service@cbdpoi.com with your order number and requested changes. Changes cannot be guaranteed after processing or shipment has begun.
HOW DO I ADD ITEMS TO MY CART?
Visit the product page, select the available options, and click “Add to Cart.”
You can adjust the quantity or remove products from the cart before proceeding to checkout.
NEED HELP?
Email: service@cbdpoi.com
Operating Company: Yantai Longkede Network Technology Co., Ltd.