CBDPOI TERMS OF USE
Last Updated: August 10, 2026
These Terms of Use (the “Terms”) govern your access to and use of https://cbdpoi.com/ and any related webpages, features, content, or services that link to these Terms (collectively, the “Site”).
The Site and the CBDPOI brand are operated by Yantai Longkede Network Technology Co., Ltd. (Yantai Longkede Network Technology Co., Ltd.), a company registered in Yantai, Shandong, China (“CBDPOI,” the “Company,” “we,” “us,” or “our”).
Please read these Terms carefully before using the Site. By accessing or using the Site, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please do not access or use the Site.
Purchases made through the Site are also subject to our Terms of Purchase, Shipping Policy, Return Policy, Privacy Notice, and any other policy or condition displayed during checkout. Those policies are incorporated into these Terms by reference. If there is a conflict between these Terms and a product-specific or transaction-specific term, the more specific term will apply to that product or transaction, except where applicable law requires otherwise.
1. COMPANY AND CONTACT INFORMATION
Brand: CBDPOI
Legal Company Name: Yantai Longkede Network Technology Co., Ltd.
Chinese Company Name: 烟台珑刻得网络科技有限公司
Unified Social Credit Code: 91370602MA3RQLJP12
Date of Establishment: April 9, 2020
Registered Address: 16th Floor, Block B, Sanzhan Business Building, No. 9 Qianjin Road, Zhifu District, Yantai, Shandong, China
Website: https://cbdpoi.com/
Customer Service Email: service@cbdpoi.com
Customer Service Phone: +1 (406) 660-6866
Customer Service Hours: 9:00 AM–6:00 PM Pacific Daylight Time (PDT)
2. ELIGIBILITY AND ADULT PURCHASERS
The Site is intended for adults who are legally capable of entering into a binding contract. You must be at least 18 years old, or the age of legal majority in your place of residence if higher, to place an order, create a customer account, submit payment information, or otherwise enter into a transaction through the Site.
Our products may be designed for children, but purchases must be made by an adult. Parents and legal guardians are responsible for selecting age-appropriate products, reviewing all instructions and warnings, supervising product use where appropriate, and deciding whether a product is suitable for a particular child.
The Site is not intended to collect personal information directly from children under 13. Children under 13 must not create an account, place an order, subscribe to marketing messages, submit a review, contact us without the involvement of a parent or legal guardian, or otherwise provide personal information through the Site. If you believe a child has provided personal information to us, please contact service@cbdpoi.com so that we can review the matter and take appropriate action.
3. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to the Site, our products, our business practices, or applicable legal requirements. The “Last Updated” date at the top of these Terms indicates when the most recent revision became effective.
Unless applicable law requires another form of notice, revised Terms will be posted on the Site. Material changes will apply prospectively from their effective date. Your continued use of the Site after revised Terms become effective constitutes acceptance of the revised Terms. If you do not agree with an update, you must stop using the Site.
Changes to these Terms will not retroactively reduce rights that you already acquired under a completed purchase, except where permitted or required by applicable law.
4. PRIVACY AND PERSONAL INFORMATION
Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Notice, available at:
https://cbdpoi.com/pages/avis-de-confidentialite
By using the Site, you acknowledge that personal information will be handled as described in the Privacy Notice and in accordance with applicable law.
You are responsible for ensuring that information you provide to us is accurate, current, and complete. You must not submit another person’s personal information unless you are authorized to do so.
5. ACCOUNTS AND ACCOUNT SECURITY
Some Site features may allow or require you to create an account. If you create an account, you agree to provide accurate information and keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account. You must notify us promptly at service@cbdpoi.com if you believe your account has been accessed without authorization or your credentials have been compromised.
We may suspend, restrict, or close an account when reasonably necessary to protect customers, investigate suspected fraud or abuse, enforce these Terms, comply with law, or protect the security and integrity of the Site. Where reasonably practicable and legally permitted, we will provide notice of such action.
6. PRODUCT INFORMATION
CBDPOI offers smart and interactive toy robots and related products designed around themes such as storytelling, bedtime routines, exploration, feelings-focused play, STEM building, sequencing, rhythm, dance, drawing, nature discovery, space discovery, and robot-pet interaction.
We make reasonable efforts to present product descriptions, prices, specifications, features, colors, dimensions, age guidance, images, videos, and availability accurately. However:
• Colors and appearance may vary because of lighting, photography, screen settings, manufacturing updates, or normal production differences.
• Product packaging, accessories, software, sounds, content, specifications, and features may be updated where the change does not materially reduce the product’s primary advertised function.
• Measurements and weights may be approximate unless expressly stated otherwise.
• Interactive responses may vary depending on the environment, surface, lighting, background noise, voice clarity, movement, sensor visibility, battery level, charging condition, connectivity, setup, and manner of use.
• Product names or descriptions that use terms such as “AI,” “smart,” “interactive,” “explorer,” “friend,” or “companion” describe the product’s advertised play functions and character concept. They do not mean that the product has human intelligence, independent judgment, professional expertise, or unlimited conversational ability.
If a material product detail is important to your purchase decision, please contact us before ordering.
7. TOY SAFETY, AGE GUIDANCE, AND SUPERVISION
Always read and follow the instructions, age recommendations, charging directions, warnings, and safety information supplied with a product.
Age guidance is a general product recommendation and does not replace a parent’s or guardian’s judgment. A child’s abilities and supervision needs may vary.
Where applicable, adults should:
• Complete or supervise assembly and initial setup.
• Supervise charging and use the charging equipment specified for the product.
• Keep batteries, charging accessories, removable components, packaging materials, cords, and small parts away from children who are not able to use them safely.
• Inspect the product before use and stop using it if it is damaged, unusually hot, wet when not designed for water exposure, or otherwise appears unsafe.
• Use the product on an appropriate surface and away from stairs, roads, vehicles, water, heat sources, flames, pets, fragile objects, and other hazards.
• Follow all product-specific indoor, outdoor, camera, microphone, sensor, connectivity, or privacy instructions.
Do not modify, open, puncture, burn, crush, short-circuit, or improperly repair batteries or electronic components. Do not use a product in a manner inconsistent with its instructions or intended play purpose.
8. EDUCATIONAL, EMOTIONAL, AND INTERACTIVE CONTENT
Some CBDPOI products may encourage storytelling, creativity, observation, basic sequencing, drawing, movement, rhythm, discussion of everyday feelings, or other play-based learning activities.
These products are toys and play tools. They are not medical devices, diagnostic tools, mental-health services, counseling services, therapeutic devices, professional educational services, or substitutes for qualified medical, psychological, developmental, or educational advice.
Product prompts, stories, quizzes, activities, or responses may not always be complete, perfectly accurate, or suitable for every child. Adults should review content and supervise use as appropriate for the child and the context.
9. SITE CONTENT AND INFORMATION
Site content is provided for general product and shopping information. We may update, correct, remove, or reorganize Site content at any time.
We do not warrant that every item of Site content will always be complete, current, or free from typographical or technical errors. If we discover a material error affecting an order, we may contact you to confirm corrected information or cancel and refund the affected order, as permitted by applicable law.
No information on the Site creates a warranty or commitment unless it is expressly identified as part of the product description, an applicable written warranty, or a binding purchase term.
10. ORDERS AND ORDER ACCEPTANCE
Product listings are invitations to place an order and are not guarantees of availability. When you submit an order, you make an offer to purchase the selected products under the terms displayed at checkout.
An automated order acknowledgement confirms that we received your order; it does not necessarily mean that the order has been accepted. We may verify payment, billing, shipping, inventory, quantity, pricing, fraud indicators, and other order details before acceptance.
We may refuse or cancel an order for legitimate reasons, including:
• Product unavailability.
• An obvious pricing, description, or technical error.
• Inability to verify payment or delivery information.
• Suspected fraud, unauthorized payment, resale abuse, or unlawful activity.
• Quantity limits or geographic restrictions disclosed on the Site.
• A legal or regulatory requirement.
If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method, subject to payment-provider processing times and applicable law.
11. PRICES, TAXES, AND PAYMENT
Unless otherwise stated, prices displayed for U.S. shoppers are shown in U.S. dollars. The final amount shown at checkout may include applicable shipping charges, taxes, duties, discounts, or other disclosed charges.
You agree to provide current, complete, and accurate billing and payment information. You represent that you are authorized to use the selected payment method.
Payments may be processed by third-party payment providers. Their services may be subject to separate terms and privacy policies. We do not receive or store every element of your full payment-card information when a payment provider processes it directly.
Prices and promotions may change before an order is submitted. A promotion cannot be applied retroactively unless its terms expressly allow it. Promotions may be subject to dates, product limits, quantity limits, territory restrictions, or other disclosed conditions.
You are responsible for taxes, import charges, customs duties, brokerage charges, or similar government fees that are not expressly included in the checkout total, except where applicable law requires us to collect or pay them.
12. SHIPPING AND DELIVERY
Shipping options, estimates, geographic availability, and related conditions are described in our Shipping Policy:
https://cbdpoi.com/pages/politique-dexpedition
Delivery dates are estimates unless we expressly guarantee a date in writing. Events outside our reasonable control—including carrier delays, customs processing, weather, transportation disruptions, inaccurate addresses, or local delivery conditions—may affect delivery.
If we are unable to ship within the time stated at purchase, or within the period required by applicable law where no time was stated, we will provide any notice, delay option, cancellation right, or refund required by applicable law.
You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you discover an address error. We cannot guarantee that an address can be changed after processing or shipment begins.
Risk of loss and title will transfer in accordance with applicable law and the delivery terms disclosed for the order. Nothing in these Terms transfers risk earlier than permitted by mandatory consumer-protection law.
13. RETURNS, REFUNDS, AND ORDER PROBLEMS
Returns, refunds, exchanges, damaged items, incorrect items, and other post-purchase matters are governed by our Return Policy:
https://cbdpoi.com/pages/politique-de-retour
Please inspect your order after delivery and contact us promptly if a product is missing, incorrect, damaged, defective, or materially different from its description. We may request reasonable information, such as the order number, photographs, a short video, packaging details, or a description of the issue, to evaluate the request.
Any rights provided by our policies are in addition to rights that cannot be excluded under applicable consumer-protection law. Nothing in these Terms limits a mandatory right to a repair, replacement, refund, cancellation, or other remedy.
14. INTERNATIONAL ORDERS
If you order from outside the country or region from which the product is shipped, the order may be subject to customs review, import restrictions, duties, taxes, fees, or delivery delays.
You are responsible for confirming that the product may lawfully be imported, possessed, charged, connected, and used at the delivery destination. Product plugs, voltage requirements, wireless functions, language, available content, and support may vary by market. Please review the product page and contact us before purchase if local compatibility is important.
15. ACCEPTABLE USE OF THE SITE
You may use the Site only for lawful personal and shopping purposes. You must not:
• Violate any applicable law, regulation, court order, or third-party right.
• Use the Site for fraud, deception, unauthorized resale activity, or unlawful commercial activity.
• Attempt to gain unauthorized access to the Site, an account, a server, a network, payment information, or another user’s data.
• Interfere with Site security, operation, availability, or performance.
• Introduce viruses, malware, harmful code, automated attacks, or other disruptive material.
• Scrape, crawl, harvest, copy, or extract Site content or data through automated means except as permitted by law or with our written authorization.
• Reverse engineer or attempt to derive source code from Site software, except to the limited extent such restriction is prohibited by law.
• Impersonate another person or misrepresent your identity, age, authority, affiliation, or the origin of content.
• Use another person’s payment method, account, personal information, or identity without authorization.
• Upload or transmit content that is unlawful, infringing, threatening, abusive, hateful, obscene, fraudulent, invasive of privacy, or harmful.
• Use Site content, product images, trademarks, or materials to create a misleading association with CBDPOI.
We may take proportionate action to investigate or prevent suspected misuse, including restricting access, preserving relevant records, or cooperating with lawful authorities.
16. USER CONTENT, REVIEWS, AND FEEDBACK
The Site may allow customers to submit reviews, comments, questions, photographs, videos, suggestions, or other content (“User Content”). You retain ownership of your User Content.
When you submit User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, format, translate, display, distribute, and use that content only as reasonably necessary to operate, moderate, improve, and promote the Site, our products, or our services. This license continues for as long as the User Content remains in use by us and for a reasonable period in backups, legal records, or previously produced materials. To the extent permitted by applicable law, you may request removal of User Content by contacting us, although complete removal from backups or materials already lawfully produced may not always be possible.
You represent that:
• You created the User Content or have permission to submit it.
• The User Content is based on your genuine experience where it describes a product or service experience.
• The User Content does not infringe intellectual-property, privacy, publicity, confidentiality, or other rights.
• The User Content does not contain unlawful, fraudulent, defamatory, harassing, obscene, or malicious material.
• You have not included a child’s personal information, image, voice, or other identifying material without appropriate parental or legal authorization.
Nothing in these Terms prohibits or penalizes an honest review, including an honest negative review. We will not remove or suppress a review solely because it is critical or awards a low rating. We may moderate or remove content that is unrelated, duplicative, spam, clearly false or misleading, unlawful, infringing, abusive, obscene, discriminatory, threatening, contains confidential or personal information, presents a security risk, or otherwise violates these Terms.
If a review or endorsement was provided in exchange for a free product, discount, payment, or other material benefit, the reviewer must clearly disclose that relationship as required by applicable law.
Feedback and product suggestions may be used by us without an obligation to compensate you, provided that this does not transfer ownership of your existing intellectual property or restrict your right to use your own ideas.
17. INTELLECTUAL PROPERTY
The Site and its content—including text, product names, robot character names, logos, graphics, photographs, videos, illustrations, page designs, software, interfaces, icons, and compilations—are owned by or licensed to the Company and are protected by applicable intellectual-property laws.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial shopping purposes.
Except as permitted by law or with prior written authorization, you must not reproduce, modify, publish, distribute, sell, license, publicly display, publicly perform, create derivative works from, or commercially exploit Site content.
CBDPOI and related product, robot, character, and service names may be trademarks or brand identifiers of the Company. No use of the Site grants you a license to use those marks in a way that suggests sponsorship, endorsement, affiliation, or ownership.
18. INTELLECTUAL-PROPERTY COMPLAINTS
We respect intellectual-property rights. If you believe content on the Site infringes your copyright, trademark, or other intellectual-property right, please send a written notice to service@cbdpoi.com containing:
• Your name and contact information.
• Identification of the protected work, mark, or right.
• Identification and location of the allegedly infringing material.
• A statement explaining why you believe the use is unauthorized.
• A statement that the information in your notice is accurate and that you are the rights owner or authorized to act for the rights owner.
• Your physical or electronic signature.
We may request additional information reasonably necessary to evaluate the complaint. Notices that are knowingly false or materially misleading may create legal liability.
19. THIRD-PARTY SERVICES AND LINKS
The Site may link to or integrate services operated by third parties, including payment processors, shipping carriers, customer-support providers, analytics services, social-media platforms, or other websites.
Third-party services are governed by their own terms and privacy practices. We do not control and are not responsible for third-party content, availability, security, or conduct, except to the extent responsibility cannot be excluded under applicable law.
A link or integration does not necessarily mean that we endorse every statement, product, or service offered by the third party. You should review applicable third-party terms before using those services.
20. ELECTRONIC COMMUNICATIONS
When you use the Site, place an order, or contact us electronically, you consent to receive transaction-related communications electronically, including order confirmations, payment notices, shipping updates, policy notices, and customer-service messages.
Electronic records and communications satisfy any legal requirement that a communication be in writing, to the extent permitted by applicable law.
Marketing communications are subject to your choices and applicable law. You may use the unsubscribe method provided in a marketing email. Unsubscribing from marketing does not prevent us from sending non-promotional messages necessary to complete a transaction, provide customer support, address safety or security, or meet legal obligations.
21. SITE AVAILABILITY AND SECURITY
We work to maintain the Site, but we do not guarantee uninterrupted or error-free operation. The Site may occasionally be unavailable because of maintenance, technical failures, security events, network issues, third-party services, or circumstances outside our control.
We may change, suspend, or discontinue a Site feature when reasonably necessary. Where practicable, we will avoid changes that materially interfere with an order already accepted.
You are responsible for maintaining appropriate devices, software, internet access, and security precautions when using the Site.
22. DISCLAIMERS
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DO NOT GUARANTEE THAT THE SITE WILL ALWAYS BE AVAILABLE, SECURE, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM IMPLIED WARRANTIES RELATING TO THE SITE THAT MAY LAWFULLY BE DISCLAIMED.
THIS SECTION DOES NOT EXCLUDE OR LIMIT:
• ANY EXPRESS WRITTEN WARRANTY THAT ACCOMPANIES A PRODUCT.
• ANY COMMITMENT EXPRESSLY INCLUDED IN AN ACCEPTED ORDER OR APPLICABLE POLICY.
• ANY WARRANTY, GUARANTEE, REMEDY, OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
PRODUCTS MUST BE USED IN ACCORDANCE WITH THEIR INSTRUCTIONS, AGE GUIDANCE, WARNINGS, AND INTENDED PURPOSES.
23. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence where such liability cannot be limited, violation of mandatory consumer rights, or any other liability that cannot be excluded or limited by applicable law.
Subject to the paragraph above and to the fullest extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the Site, including loss of data, business opportunity, revenue, or profit, where such losses were not reasonably foreseeable at the time of the relevant transaction.
We are not responsible for losses caused solely by:
• Your violation of these Terms or product instructions.
• Unauthorized access resulting from your failure to protect account credentials.
• Inaccurate information that you supplied.
• A third-party service or event outside our reasonable control, except where applicable law assigns responsibility to us.
Any limitation in these Terms applies only to the extent it is fair, lawful, and enforceable in the relevant jurisdiction. Mandatory statutory rights remain unaffected.
24. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify the Company against third-party claims, losses, and reasonable costs arising directly from your unlawful use of the Site, your material breach of these Terms, or User Content that you submit in violation of another person’s rights.
This section does not require a consumer to indemnify the Company for the Company’s own negligence, unlawful conduct, breach of contract, defective products, or failure to meet a legal obligation.
25. SUSPENSION AND TERMINATION
You may stop using the Site at any time.
We may suspend or terminate your access when reasonably necessary because of a material breach of these Terms, fraud, security concerns, unlawful conduct, abuse of Site systems, or a legal requirement.
Termination of Site access does not automatically cancel an accepted order or eliminate rights and obligations that arose before termination. Provisions that by their nature should continue—including intellectual-property, payment, liability, dispute, and recordkeeping provisions—will survive termination to the extent applicable.
26. FORCE MAJEURE
We will not be responsible for delay or failure caused by events outside our reasonable control, such as natural disasters, severe weather, epidemics, war, terrorism, civil unrest, labor disputes, transportation disruption, customs action, government restrictions, utility failure, communications failure, cyberattack, supplier interruption, or carrier disruption.
This section does not remove any cancellation, notice, refund, or other right that applicable law provides to a consumer when an order is delayed or cannot be completed.
27. GOVERNING LAW AND DISPUTES
If you have a concern, please contact us first at service@cbdpoi.com. We will try to resolve the matter fairly and efficiently.
These Terms and disputes relating to the Site or an order are governed by the laws that lawfully apply to the Company, the transaction, and the customer. Mandatory consumer-protection laws in your place of residence remain applicable where they cannot lawfully be waived.
If a dispute cannot be resolved informally, either party may bring the dispute before a court or tribunal that has lawful jurisdiction. These Terms do not require binding arbitration, waive a right to participate in a class or collective proceeding, or restrict access to a consumer-protection authority unless the parties enter into a separate lawful agreement that clearly states otherwise.
28. LOCAL LAW AND SEVERABILITY
You are responsible for complying with laws that apply to your use of the Site and products at your location.
If a provision of these Terms is found invalid, unlawful, or unenforceable, it will be enforced to the maximum lawful extent or modified only to the minimum extent necessary. The remaining provisions will continue in effect.
The Company’s failure to enforce a provision on one occasion does not waive the right to enforce it later.
29. ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.
We may transfer our rights and obligations as part of a merger, acquisition, reorganization, sale of assets, corporate restructuring, or transfer of the Site or relevant business, provided that the transfer does not unlawfully reduce your existing consumer rights.
30. ENTIRE AGREEMENT
These Terms, together with the policies and transaction-specific terms incorporated by reference, form the agreement between you and the Company concerning use of the Site.
They supersede prior statements relating to the same subject matter, but they do not override an express written warranty, an accepted order term, or a mandatory legal right.
Section headings are for convenience and do not limit the meaning of any provision.
31. HOW TO CONTACT US
If you have questions, complaints, or comments about these Terms or the Site, please contact us:
Yantai Longkede Network Technology Co., Ltd.
烟台珑刻得网络科技有限公司
16th Floor, Block B, Sanzhan Business Building
No. 9 Qianjin Road, Zhifu District
Yantai, Shandong, China
Email: service@cbdpoi.com
Phone: +1 (406) 660-6866
Customer Service Hours: 9:00 AM–6:00 PM PDT
